How to find help and reach our team
Navigate our help assistant and contact Zinn Digital® Ltd through email or the contact page.
Updated
Finding answers in the moment
When you're reading through Startup Launched or managing your own presence on the site, help is never far away. The help button sits on every page, ready to guide you. Use it to search through our collection of help articles, speak with our AI assistant, or lodge a request with our team.
Once you've signed in, the assistant becomes more useful still. It can review your own account—your listings, orders, invoices, claims, any notices that have come your way—to explain what's happening. Perhaps a listing hasn't gone live yet, or you're wondering about the status of something else. The assistant can walk you through it. It won't alter anything in your account, and it will never ask you for passwords or card details.
Speaking with someone
When you'd rather talk to a person, use the help button again, or visit our contact page at /contact. Send your request and you'll receive a ticket number by email. Our team will reply by email, and you can add to your message at any time simply by replying to theirs.
You can also write directly to launch@zinndigital.com. We're here during office hours: Mon-Fri 08:00-20:00 UTC.
This site is operated by Zinn Digital® Ltd, a company registered in the United Kingdom.
Questions people ask
- Can the AI assistant make changes to my account?
- No. The assistant can only read and explain what's in your account. It cannot alter anything and will never ask for passwords or payment details.
- How do I get a response to my question?
- Use the help button on any page or visit /contact to send a request. You'll receive a ticket number by email, and our team will reply there. Reply to their email to add anything else.
- What are your office hours?
- Our team answers requests during Mon-Fri 08:00-20:00 UTC.